Custom Project Process and Payments

CUSTOM PROJECT PROCESS & PAYMENTS

The Window Covering Specialist
A DBA of Couch Home Solutions LLC

Last Updated: September 9, 2026

How Our Custom Projects Work

The Window Covering Specialist provides consultation, measuring, specification, procurement, project coordination, and installation for custom window treatments, including draperies, shades, Roman shades, hardware, and motorized window-treatment systems.

Unlike ready-made retail products, many of our products are custom-made or specially ordered for each individual project. Materials and fabrication are therefore generally not ordered until the customer has approved the project and the required deposit has been received.

1. Consultation, Measuring & Specifications

We consult with the customer, designer, builder, architect, AV professional, or other project representatives as applicable.

Project requirements may include field measurements, product selections, fabrics, hardware, motorization, controls, installation conditions, and other specifications.

2. Proposal & Customer Approval

The customer receives a written proposal, estimate, invoice, or project agreement describing the applicable products and services, pricing, and payment requirements.

The customer reviews and approves the project before custom materials are ordered or fabrication begins.

3. Deposit

Depending on the products, scope, and requirements of the project, an initial payment or deposit of up to 100% may be required before materials are ordered, fabrication begins, or project-specific costs are incurred. The required amount will be clearly disclosed in the customer's proposal, invoice, or project agreement before payment is authorized. 

Deposits allow us to commit project resources and pay costs associated with materials, custom fabrication, hardware, motorization components, workroom production, and other project-specific expenses.

We do not require customers to pay for a completed product before receiving any information about what they are purchasing. Project specifications, pricing, and applicable payment terms are provided for customer approval before payment is authorized.

4. Custom Fabrication & Procurement

After the required approval and deposit are received, materials may be ordered and custom fabrication or procurement may begin.

Depending on the project, products may be fabricated or supplied by specialized workrooms, manufacturers, suppliers, and other trade professionals coordinated by The Window Covering Specialist.

Because many products are manufactured specifically for an individual customer's measurements and specifications, they may have little or no resale value to another customer.

5. Milestone Payments

Larger projects may be divided into milestone payments rather than processed as a single transaction.

The applicable payment schedule is disclosed in the customer's proposal, invoice, or project agreement.

Depending on the project, milestones may correspond to procurement, fabrication, completion of particular portions of the project, delivery, installation, or other agreed project stages.

When appropriate, a required deposit or milestone payment may be collected in one or more partial payments. Each partial payment will be applied toward the applicable deposit, milestone, products, services, or project costs identified in the customer’s proposal, project agreement, invoice, or other payment documentation. Multiple partial payments toward the same project remain part of the same approved project and payment schedule. 

When appropriate, a required deposit or milestone payment may be collected in one or more partial payments. Each partial payment will be applied toward the applicable deposit, milestone, products, services, or project costs identified in the customer’s proposal, project agreement, invoice, or other payment documentation. Multiple partial payments toward the same project remain part of the same approved project and payment schedule. 

6. Lead Times

Custom-project lead times vary depending on product type, material availability, fabrication schedules, manufacturers, shipping, motorization components, project complexity, and installation requirements.

Customers are informed of anticipated lead times when reasonably available. Because custom products involve third-party manufacturing, fabrication, and shipping, completion and installation dates are estimates unless expressly guaranteed in writing.

Lead times may be affected by manufacturer or supplier delays, material availability, freight or shipping delays, fabrication schedules, backorders, motorization or control components, site conditions, customer-requested changes, and other circumstances outside our reasonable control. Such delays do not, by themselves, create a right to cancel or receive a refund for custom products, materials, fabrication, procurement, or other project-specific costs already committed or incurred. 

7. Delivery & Installation

When applicable, completed products are delivered or installed at the project location.

Installation is scheduled based on product readiness, site readiness, installer availability, and satisfaction of applicable payment requirements.

The customer is responsible for providing reasonable access to the project location and ensuring that the installation area is ready for scheduled delivery or installation. Customer-caused delays, unavailable access, construction or site conditions, rescheduling, or customer-requested changes may result in additional labor, trip, storage, delivery, or other applicable charges. 

The customer is responsible for providing reasonable access to the project location and ensuring the site is ready for delivery and installation. Additional trips, delays, rescheduling, storage, or other costs resulting from site conditions, unavailable access, construction delays, or customer-requested changes may result in additional charges. 

8. Final Payment

Any remaining balance is due according to the payment schedule stated in the customer's proposal, invoice, or project agreement.

Depending on the project, final payment may be due before installation, at installation, upon substantial completion, or at another specifically agreed milestone.

Any balance due at a specified payment milestone must be paid when that milestone is reached. Unless otherwise agreed in writing, delivery, installation, or continued project work may be scheduled or withheld until applicable amounts then due have been paid. 

Any required final or milestone payment must be received in accordance with the applicable payment schedule. The Window Covering Specialist may withhold delivery, installation, release of products, or additional project work until amounts then due have been paid, except where otherwise required by applicable law. 

9. Cancellations & Refunds

Because our projects frequently involve custom-made, made-to-measure, and specially ordered products, amounts attributable to custom products, materials, fabrication, procurement, vendor commitments, and other project-specific costs are non-refundable once those costs have been committed or incurred, except where otherwise required by applicable law.

Cancellation requests must be made in writing. If a cancellation request is received before project-specific costs have been committed or incurred, any refund that may be available will be determined in accordance with our Refund & Cancellation Policy and the terms of the customer’s applicable proposal, project agreement, invoice, or other project documentation.

Questions About Your Project

Customers with questions about a project, payment, delivery, or installation are encouraged to contact us directly.

The Window Covering Specialist
A DBA of Couch Home Solutions LLC
Dallas, Texas
Email: brad@thewindowcoveringspecialist.com
Phone: (469) 987-6328