Terms and Conditions

TERMS & CONDITIONS

The Window Covering Specialist
A DBA of Couch Home Solutions LLC

Last Updated: September 9, 2026

1. Scope of Services

The Window Covering Specialist provides consultation, measuring, specification, procurement, project coordination, and installation services for custom window treatments and related products. Products may include custom draperies, shades, Roman shades, hardware, motorization, and related materials and services.

Specific products, services, pricing, and project requirements are established in the customer's written proposal, estimate, invoice, or project agreement.

2. Custom and Made-to-Order Products

Because custom and made-to-order products are manufactured, fabricated, cut, ordered, or procured specifically for the Customer's project and generally cannot be resold or reused, all payments attributable to custom products, materials, fabrication, special orders, procurement, and other committed project costs become non-refundable once the applicable order has been authorized and such costs have been committed or incurred. Except where otherwise required by applicable law, cancellation after that point does not entitle the Customer to a refund of those amounts. 

3. Deposits and Payments

The deposit amount and payment schedule vary by project and will be stated in the applicable proposal, invoice, or project agreement. Customer authorization and payment constitute authorization for The Window Covering Specialist to procure materials, place vendor orders, schedule fabrication, reserve labor, and otherwise incur costs in reliance upon the approved project. 

4. Changes and Customer Approval

Customers are responsible for reviewing project specifications, selections, measurements where applicable, colors, materials, quantities, motorization requirements, and other information presented for approval.

Changes requested after approval may result in additional charges and may affect the project's estimated completion date.

Once the Customer approves specifications, selections, dimensions, quantities, materials, colors, hardware, motorization, or other project details, the Customer is responsible for the approved selections. Changes requested after approval are subject to availability, additional charges, revised lead times, and any costs already incurred. 

5. Lead Times and Project Scheduling

Custom fabrication and delivery times vary based on product selection, material availability, manufacturer or workroom schedules, shipping, installation requirements, and other factors outside our direct control.

Any estimated completion, delivery, or installation date is an estimate unless expressly guaranteed in writing.

We will communicate material changes to the anticipated project schedule when reasonably possible.

6. Cancellations and Refunds

Due to the custom and made-to-order nature of our products, orders generally cannot be canceled after materials, products, fabrication, vendor orders, or other project-specific costs have been committed. Payments attributable to such committed custom products, materials, fabrication, procurement, and non-recoverable project costs are non-refundable, except where otherwise required by law.

Any cancellation request must be made in writing. If cancellation occurs before project-specific costs have been committed, any refund, if applicable, will be determined in accordance with the Refund & Cancellation Policy and the customer's applicable proposal or project agreement.

Nothing in these Terms limits any right or remedy that cannot legally be waived.

7. Delivery and Installation

Where installation is included, installation will be scheduled after applicable products are ready and required payments or other project conditions have been satisfied.

The customer is responsible for providing reasonable access to the project location and identifying known conditions that could interfere with installation.

Unforeseen site conditions or customer-requested changes may result in additional charges or scheduling adjustments when appropriate.

8. Payment Questions, Authorization, and Disputes

Customers should promptly contact The Window Covering Specialist regarding any payment, product, or service concern so that we have a reasonable opportunity to investigate and address the matter.

By authorizing a payment, the Customer acknowledges that the payment is authorized and relates to the products, services, deposits, milestone payments, or other charges identified in the applicable proposal, invoice, or project agreement. The Customer further acknowledges any applicable non-refundable custom-order terms disclosed in the project documents.

In the event of a payment dispute or chargeback, The Window Covering Specialist may provide the payment processor, acquiring bank, issuing bank, card network, or other financial institution with documentation relating to the transaction, including signed agreements, invoices, payment authorizations, project specifications, customer approvals, correspondence, vendor or fabrication records, delivery and installation documentation, photographs, and other relevant evidence.

Nothing in this section waives or restricts any dispute right that cannot legally be waived under applicable law or applicable card-network rules.

9. Third-Party Products and Services

Certain products or portions of a project may be manufactured, fabricated, supplied, delivered, programmed, or installed with the assistance of manufacturers, workrooms, suppliers, installers, or other qualified service providers.

Manufacturer warranties, where applicable, are subject to the manufacturer's individual terms and conditions.

10. Website Information

We make reasonable efforts to provide accurate information on this website. However, website photographs, descriptions, examples, and other materials are provided for general informational purposes and do not replace the specifications and terms contained in an individual customer's written proposal or project agreement.

11. Privacy

Our collection and use of personal information is described in our Privacy Policy.

12. Contact Information

Questions regarding these Terms & Conditions or a customer project may be directed to:

The Window Covering Specialist
A DBA of Couch Home Solutions LLC
Dallas, Texas
Email: brad@thewindowcoveringspecialist.com
Phone: (469) 987-6328