Refund and Cancellation Policy

REFUND & CANCELLATION POLICY

The Window Covering Specialist
A DBA of Couch Home Solutions LLC

Last Updated: September 9, 2026

1. Custom and Made-to-Order Projects

The Window Covering Specialist provides custom-made, made-to-measure, and specially ordered products and services based on the specifications of each individual project.

Because our projects involve custom products, materials, fabrication, procurement, scheduling, and other project-specific commitments, our cancellation and refund policy differs from that of a retail business selling ready-made merchandise.

2. Approval of Proposal and Payment

Before a project begins, the customer is provided with a proposal, estimate, invoice, or project agreement describing the applicable products and services, pricing, and payment requirements.

Depending on the project, an initial payment of up to 100% of the project amount may be required.

Once the customer has approved and signed the applicable proposal or project agreement and the required payment has been made, the order is considered confirmed and the payment is non-refundable.

3. Cancellations

Once a project has been approved and signed and the required payment has been received, the project is considered a confirmed custom order and may not be canceled for a refund.

This policy applies whether or not fabrication, delivery, or installation has been completed at the time a cancellation is requested.

4. Customer-Requested Changes

Changes requested after project approval are subject to availability and our ability to accommodate the requested change.

Changes may result in additional material, fabrication, labor, freight, or other costs and may affect the anticipated project schedule.

Any additional charges will be communicated to the customer as applicable.

5. Damaged, Defective, or Incorrect Products

The non-refundable nature of a custom order does not eliminate our responsibility to address products or services that are materially defective, damaged, or materially inconsistent with the customer's approved project specifications.

Customers should notify us promptly of a potential problem so that we can inspect the issue and, when appropriate, arrange repair, replacement, warranty service, correction, or another reasonable resolution.

6. Payment Disputes

Customers with any concern regarding a payment, product, installation, or service are encouraged to contact The Window Covering Specialist promptly so that we have an opportunity to investigate and attempt to resolve the matter.

In responding to a payment dispute, we may provide relevant transaction and project documentation to our payment processor, acquiring bank, card network, or financial institution, including the customer's signed proposal or agreement, payment authorization, specifications, approvals, correspondence, photographs, delivery or installation records, and other relevant project documentation.

Nothing in this policy is intended to restrict any rights that cannot legally be waived or any rights available under applicable payment-card rules.

7. Customer Acknowledgment

By signing or otherwise approving a project agreement or proposal and making the required payment, the customer acknowledges that:

• The project involves custom-made, made-to-measure, or specially ordered products and/or services.

• The customer's order becomes a confirmed custom order upon approval and payment.

• Payments are non-refundable after approval, signature, and payment, except as otherwise required by applicable law.

• Customer-requested changes after approval may result in additional charges and scheduling changes.

8. Contact Us

Questions regarding cancellations, payments, or project concerns should be directed to:

The Window Covering Specialist
A DBA of Couch Home Solutions LLC
Dallas, Texas
Email: brad@thewindowcoveringspecialist.com
Phone: (469) 987-6328