Refund and Cancellation Policy

REFUND & CANCELLATION POLICY

The Window Covering Specialist
A DBA of Couch Home Solutions LLC

Last Updated: September 9, 2026

1. Custom and Made-to-Order Projects

The Window Covering Specialist provides custom-made, made-to-measure, and specially ordered products and services based on the specifications of each individual project.

Because our projects involve custom products, materials, fabrication, procurement, scheduling, and other project-specific commitments, our cancellation and refund policy differs from that of a retail business selling ready-made merchandise.

2. Approval of Proposal and Payment

Before a project begins, the customer is provided with a proposal, estimate, invoice, or project agreement describing the applicable products and services, pricing, and payment requirements.

Depending on the project, an initial payment of up to 100% of the project amount may be required.

Once the customer has approved or signed the applicable proposal or project agreement and the required payment has been made, the order is considered a confirmed custom order. Except as otherwise required by applicable law, payments attributable to custom products, materials, fabrication, procurement, special orders, and other committed or non-recoverable project costs are non-refundable once those costs have been committed or incurred. 

3. Cancellations

Customers may request cancellation in writing. If the cancellation request is received before project-specific products, materials, fabrication, vendor orders, procurement, or other non-recoverable costs have been committed or incurred, any refund that may be available will be determined based on the actual costs and commitments made as of the date the cancellation request is received.

Once project-specific products, materials, fabrication, vendor orders, procurement, or other non-recoverable costs have been committed or incurred, amounts attributable to those costs are non-refundable, except where otherwise required by applicable law.

4. Customer-Requested Changes

Refunds are not available for amounts attributable to custom products, materials, fabrication, procurement, special orders, vendor commitments, or other project-specific costs that have already been committed or incurred.

If a cancellation occurs before such costs have been committed or incurred, any refund that may be available will be determined based on the portion of the payment that has not been applied to committed or non-recoverable project costs.

Any approved refund will be issued to the original payment method when reasonably possible and may be reduced by non-refundable third-party fees or costs actually incurred, to the extent permitted by applicable law.

5. Damaged, Defective, or Incorrect Products

The non-refundable nature of a custom order does not eliminate our responsibility to address products or services that are materially defective, damaged, or materially inconsistent with the customer's approved project specifications.

Customers should notify us promptly of a potential problem so that we can inspect the issue and, when appropriate, arrange repair, replacement, warranty service, correction, or another reasonable resolution.

6. Payment Disputes

Installation scheduling is subject to product availability, completion of fabrication, site readiness, and installer availability. Delays in installation or completion do not create a right to cancel or receive a refund for custom products, materials, fabrication, procurement, or other project-specific costs already committed or incurred.

The Customer is responsible for providing reasonable access to the project site and ensuring the site is ready for scheduled installation. Additional trips, delays, rescheduling, storage, or other costs resulting from site conditions, unavailable access, or Customer-requested changes may result in additional charges.

7. Customer Acknowledgment

By authorizing or submitting payment, the Customer acknowledges that the payment is authorized and applies to the products, services, deposits, milestone payments, or other charges identified in the applicable proposal, project agreement, invoice, or change order. The Customer further acknowledges the applicable custom-order and non-refundable terms described in this Policy and the applicable project documents.

Customers should promptly contact The Window Covering Specialist regarding any payment, product, or service concern so that we have a reasonable opportunity to investigate and address the matter.

In the event of a payment dispute or chargeback, The Window Covering Specialist may provide relevant transaction and project documentation to the payment processor, acquiring bank, issuing bank, card network, or other financial institution, including proposals, agreements, invoices, payment authorizations, specifications, customer approvals and communications, vendor or fabrication records, photographs, and delivery or installation documentation.

Nothing in this Policy waives or restricts any dispute right or remedy that cannot legally be waived under applicable law or applicable card-network rules.

8. Contact Us

By approving or signing a proposal, project agreement, change order, or other project authorization, or by submitting payment toward a project, the Customer acknowledges that they have received or been provided access to this Refund & Cancellation Policy and agrees to the terms applicable to their project.

This Policy should be read together with the Customer’s applicable proposal, project agreement, invoice, change order, and the Terms & Conditions of The Window Covering Specialist. If a project document contains terms specific to that project, those project-specific terms will apply to that project to the extent they do not conflict with applicable law.

Questions regarding cancellations, payments, or project concerns should be directed to:

The Window Covering Specialist
A DBA of Couch Home Solutions LLC
Dallas, Texas
Email: brad@thewindowcoveringspecialist.com
Phone: (469) 987-6328