Privacy Policy

PRIVACY POLICY

The Window Covering Specialist
A DBA of Couch Home Solutions LLC

Last Updated: September 9, 2026

1. Information We Collect

The Window Covering Specialist collects information reasonably necessary to provide consultations, prepare estimates and project specifications, process orders and payments, coordinate fabrication and installation, and communicate with customers.

Information we may collect includes:

• Contact Information: Name, email address, telephone number, billing address, project or installation address, and other information you provide to us.

• Project Information: Measurements, specifications, photographs, product selections, drawings, approvals, project communications, and other information necessary to complete custom window-treatment projects.

• Payment Information: Payments may be processed through third-party payment processors and financial institutions. We do not intentionally store complete credit or debit card numbers on our website.

• Website Information: Our website and service providers may collect basic technical information such as IP address, browser or device information, and website activity for security, functionality, and analytics purposes.

2. How We Use Information

We may use information to:

• Respond to inquiries and schedule consultations.

• Prepare proposals, estimates, specifications, and project agreements.

• Process deposits, milestone payments, and final payments.

• Order materials and coordinate custom fabrication.

• Schedule delivery and installation.

• Communicate regarding project status, changes, approvals, and completion.

• Maintain business, accounting, tax, and transaction records.

• Prevent fraud, respond to payment disputes, and protect our legal and contractual rights.

• Comply with applicable legal and regulatory requirements.

3. Information Sharing

We do not sell or rent customers' personal information.

Information may be shared when reasonably necessary with service providers involved in completing or administering a project, including:

• Payment processors and financial institutions.

• Workrooms, fabricators, manufacturers, suppliers, and freight or delivery providers.

• Installers and other project subcontractors.

• Professional advisers and service providers supporting our business.

• Governmental, regulatory, or legal authorities when required by applicable law.

We limit information shared with service providers to information reasonably necessary for the applicable service.

4. Payment Security

Payment transactions may be handled by independent third-party payment processors using their own security systems and privacy practices. The Window Covering Specialist does not intentionally collect or retain complete payment-card numbers through this website.

5. Data Security

We use reasonable administrative and technical safeguards intended to protect information under our control. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

6. Data Retention

We may retain customer, project, transaction, and business records for as long as reasonably necessary to complete projects, maintain business and accounting records, resolve disputes, enforce agreements, and satisfy legal or regulatory obligations.

7. Your Choices

You may contact us to request correction of inaccurate contact information or to ask questions regarding information we maintain about you, subject to applicable record-retention and legal requirements.

8. Changes to This Policy

We may update this Privacy Policy periodically. Any revised policy will be posted on this website with an updated revision date.

9. Contact Us

Questions regarding this Privacy Policy may be directed to:

The Window Covering Specialist
A DBA of Couch Home Solutions LLC
Dallas, Texas
Email: brad@thewindowcoveringspecialist.com
Phone: 469-987-6328